Custom receipts5/17/2023 Enable this feature with the email customers for successful payments option in your email receipt settings. When using Checkout, you can automatically email your customers upon successful payments. Automatically send receipts when payments are successful Accessing an expired receipt link resends the receipt to the original recipient. When you visit the link, the receipt always shows the latest status of that Charge–if it has been refunded, the receipt accurately reflects it.Īs a security measure, receipt links expire within 30 days. You can also access the link to view the receipt in a browser through the API in the PaymentIntent’s related Charge object. Each payment in the Dashboard has a Receipt history where you can view and send receipts.Įach receipt contains a link to view it in a browser, and a unique receipt number that’s useful when looking up payment information. You can also generate an email receipt after checkout by updating the PaymentIntent with the customer’s email address. Stripe automatically sends email receipts after a successful payment or refund when you provide an email address in the Customer object of your API request. Instead, you can view or manually send a receipt using the Dashboard. Be sure to keep the Initial Order template generic and useful for all customers and order types, so it can easily apply to both POS orders and online orders.Test payments created using your test API keys don’t automatically send receipts. Use the WYSIWYG (what-you-see-is-what-you-get) editor to add a personalized message for the customer, and explain the nature of the receipt. Customize the ContentĮach template can have a personal message in the receipt content. An initial order receipt can have a different image and message than all wine club receipts. If you do not have a receipt Header and Footer available, please contact the Support Team for assistance.īest Practice: We love the idea of having special receipt templates for different departments. Be sure to select the desired file in the Header Template and Footer Template drop-down options. Most wineries have at least one template created and available. This includes a Header file and a Footer file, often with an image and styling attributes for the content in the message. For example: "Payment Issue: XYZ Winery Order 1234" or "Your Wishes are Granted on XYZ Winery Order" TemplatesĪ receipt template is similar to an email campaign wrapper. We also recommend adding additional content to the subject to alert customers of any action required. This automatic receipt is sent to the customer when a club remix order has been created online.Įmail receipts can have a custom subject line, including the Brand Name and the Order ID. Best used with orders that have a "Credit" billing status.Īlert customers when the payment has declined on an order, and needs attention. Inform customer when an order has been refunded or credited. If tracking numbers have been imported back into the order detail from ShipCompliant service or from the Ship Tracking upload, the tracking information and hyperlink to the shipper will be available in the receipt content. Update customers when wishes have been granted, and order contents are finalized.Īlert customers when order has shipped. This is an automatic receipt sent for all web orders (both general store and allocation orders.)Ĭan be used for updating customers when payment has been processed. There are seven receipt templates available, and each are titled for recommended uses however each winery may decide to create and use these templates for anything! Initial Order Two Custom Receipt templates are used for automatic receipts, and all other templates are used only for sending bulk receipts to a batch of orders. There are various templates for customer receipts, which can be customized and used for different communications with customers. A Custom Receipt is an email receipt received by the customer.
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